Terms of Service

Last updated: March 25, 2026

Welcome to Vazi Laundry. By using our services, website, or mobile ordering system, you agree to these Terms of Service. Please read them carefully.

1. Services

Vazi Laundry offers laundry services in Gisenyi, Rubavu, Rwanda, including pickup and delivery. Service availability depends on your location, schedule, and current capacity.

2. Bookings & Orders

• Orders can be placed online, via phone, or WhatsApp.
• You are responsible for providing accurate pickup and delivery addresses.
• We will confirm your order via SMS or email.
• Orders may be cancelled prior to pickup at no charge.
• Cancellations after pickup are subject to a processing fee.

3. Pricing & Payments

• Prices are listed on our website and may change without prior notice.
• Payments are accepted via MTN MoMo Pay and cash.
• An invoice is generated after each completed transaction.
• Monthly subscription fees are billed in advance and are non-refundable once processing begins.

4. Garment Care & Liability

• We follow care label instructions on all garments.
• Please inform us of delicate fabrics, special care requirements, or valuable items before pickup.
• Our liability for lost or damaged items is limited to the lesser of the item's market value or 5× the service cost for that item.
• We are not liable for pre-existing damage, natural wear, or items left in pockets.
• Claims must be submitted within 48 hours of delivery.

5. Pickup & Delivery

• We offer scheduled pickups and deliveries within our service zones.
• Delivery times are estimates and may vary due to volume or logistics.
• If no one is available at the delivery address, we will contact you to reschedule.

6. Subscriptions

• Monthly subscription plans are billed automatically on the renewal date.
• You may cancel a subscription at any time; cancellation takes effect at the end of the current billing cycle.
• Unused pickup credits do not roll over to the next cycle.

7. Account & Security

• You are responsible for maintaining the security of your account credentials.
• Do not share your password with others.
• Notify us immediately if you suspect unauthorized access.

8. Changes to Terms

We may update these terms at any time. Continued use of our services after changes constitutes acceptance. We will notify users of significant changes via email or SMS.

9. Contact

Questions? Contact us at info@vazi-laundry.com or call +250792921498.

Gisenyi, Rubavu, Rwanda